Customer Experience Consultancy · London
Tuning in to listen, tuning up to succeed.
A London-based Customer Experience consultancy focusing on journey mapping, process alignment, stakeholder engagement and NPS implementation — turning the signal from the noise.
What we do
Key Services
Helping companies tune in to their customers’ needs so they can fine-tune the experience and succeed.
Identify and prioritise key customer expectations and needs — a bottom-up, insight-led approach
Ideate the future state
Map the customer journey to surface pain-point root causes — resolved with bold, creative-but-possible solutions
Build and Implement Net Promoter Score / Voice Of The Customer systems
MeasurementThe right signals, tracked consistently
Root cause analysis & business impactFrom scores to what actually moves the needle
Governance processInternal & external closed-loop feedback mechanisms
Internal training on taking actionTurning insight into habit across teams
About
CX Tuning Consultancy is led by Clarissa Valiquette — a seasoned Customer Experience and Insights leader with a passion for people.
She equips her customers with the insights required to bring their brand to life by consistently delivering outstanding experiences to their own customers at the moments that matter most.
Having defined Customer Experience and Insights strategies and built mandates, teams, and processes on two continents, Clarissa is a diplomatic leader who brings cross-functional teams together to enable outstanding customer experience, strategy and marketing. Her pragmatic approach allows her to easily work in tandem with various business units to balance customer wants and needs with business realities.
She has set up multiple Net Promoter Score / Voice of Customer programs for large-scale organisations — including internal and external closed-loop feedback systems — has led numerous journey mapping sessions to help with ideation of improvements with impact, defined CX strategies and been the customer champion on large-scale operations.